Hands held high in convertible car

We moved to WATERTOWN a couple years ago and we hadn't really found the right place for oil changes and car repairs. I received a coupon in the mail and decided to try NORTHSIDE for an oil change

They did a reasonably priced oil change and did a a complete once over on the car. I also found out something I did know already that I needed tires. They worked with me on finding the right tires for my RAV4 but then encouraged me to go shopping, if I wanted, to look at other shops. I found that they were very competitive, so I went back the next week for tires.

NORTHSIDE is very professional and courteous. I felt as someone who is not a car expert, that they wanted me to be happy and that they wanted my long term business.


— Yelp User Review

Good work with nice people

John and his team are friendly and helpful. They are honest with the needs and extras. I have benefited from their services on two of my cars on everything from simple maintenance to more intensive care.


— Yelp User Review

I was very lucky Northside could bring my car in on short notice. I was traveling and had a coolant issue pop up. I was able to immediately bring my car in to the shop. The owner was upfront and honest with estimate (very reasonable) and they covered all the bases and then some to make sure my vehicle was repaired and ready to go quickly. I was exceedingly pleased with the excellent customer service and genuine helpfulness if the staff. I will definitely return if in the area again.


— Yelp User Review

John is really wonderful to work with. He is always helpful, knowledgeable and really cares about fixing everything right the first time. He is always involved in community activities too which is commendable.


— Yelp User Review

I received an oil change there and received great service! Staff was very friendly and knowledgeable. Even with something as small as an oil change, they made me feel like a valued customer. I will definitely be returning.


— Yelp User Review

My husband always takes care of our needs, and does work himself. But sometimes he just does not have the time, or something he doesn't have the right tools for. He is an M.I.T. mechanical engineer, and knows cars very well. He is impressed with this shop, and this is the shop we use when we need repairs.


— Yelp User Review

I travel quite often and at times it's difficult to schedule routine anything including Routine Car Maintenance. I've been taking my Vehicles to Northside Auto for a few years now, generally I schedule appointments for 5:15 in the afternoon. Time is usually not on my side; however, I'm usually able to receive same day service. They've always provided courteous service in a timely fashion with extreme professionalism and for a fair Dollar amount. Thank you John and staff for being on my side. I wont say that I look forward to bringing my vehicle in for it's next maintenance trip, I will say that if the need occurs, I know I can trust Northside Auto to take care of the issue. Yep these guys are 5 Star in my book.


— Yelp User Review

Good service and loaner car (if needed). I've been taking my cars to Northside for 13+ years.


— Yelp User Review

I have had a very good experience with Northside Auto. The owner, John, and another technician provided me with great service and good, sound advice. I purchased a Honda Odyssey from a dealership in the Kenosha area. During my drive home to the Watertown, area, I called Northside Auto and asked John and the crew to do a diagnostic test to see if this purchase was "too good to be true". It was -- the van had many problems! Northside Auto ran a very thorough test and provided me a full listing of the problems with the van. John took a lot of time to explain all of the issues and helped me make an informed decision about what to do with the van (I returned it to the dealership that same day for a full refund). To find a good, reasonably priced mechanic in the Madison, WI area is not easy, I am glad to say I have now found one with Northside Auto.


— Yelp User Review

I was recently traveling in Wisconsin when the check engine light came on. I was directed to Northside Auto. I was amazed at the customer service I received from John mason and his crew. These guys had my car running and fixed in no time. They made me comfortable during my wait and extremely friendly. I was charged a reasonable fee and was pleased. Four hrs later John called me to f/u on my car to endure I was fine. There is still a few good honest people in this world. I would recommend his shop to anyone. Thanks Northside Auto. You guys rock.


— Yelp User Review

Visited this shop in september for tge usual maintenance (oil change, tire rotation, fluid flush etc) was offered a free loaner which was great! Staff treated me with courtesy and finished my vehicle in a timely, cost effective manner. Would recommend!


— Yelp User Review

John and staff have been working on my vehicle for awhile now, they are always honest trustworthy and reliable. Highly recommend!


— Yelp User Review

Incredible service! John even answered the phone after hours! AAA towed us to them and we were pleased to get AAA discount and warranty. We needed a fast repair and they were able to squeeze us in! I can't say enough good things about Northside! We will be back!!


— Facebook User Review

Excellent thorough fast!! Very fast. In less than 24 hours my car was fixed. It is quiet and perfect. Best service I have ever received at an auto repair shop. Thank you 😊


— Facebook User Review

I have never received bad service at any time. They are very efficient at what they do and always do a 24 pt survey so you know what they found. They are always upfront with their recommendations so I give thema five star rating


— Facebook User Review

Great service and very detailed on fixing items on ones car! Recommend them highly


— Facebook User Review

Great service as always. Everything is done in a timely manner, the staff is very knowledgeable, and they have a great rewards program. I’m happy I finally found a place I can trust!


— Facebook User Review

I am always very happy with the customer service and with the work they do. They answer any questions I have and really know their business. They take good care of me and my car. A great place to trust with your automotive needs!!


— Facebook User Review

Friendly people and great service. I definitely recommend them


— Facebook User Review

"Very professional, friendly, and informative staff."

Did a great job, had me in and out in no time at all. When I asked questions I was not treated like a "dumb woman" like some do ... I will be coming back!!!


— Facebook User Review

Northside Auto helped me out tremendously with my tires right when they were getting ready to close. Highly recommended and I will be a returning customer. Thank you guys for your great work and help.



— Facebook User Review

I've been going to them for years and they have really upped their game in customer service programs.


— Facebook User Review

I've always had good service from John Mason and his crew. They have always gone over and above what I expected.


— Facebook User Review

Extremely patient, helpful, reliable, and kind. Excellent, fast service. THANK YOU!!!


— Facebook User Review

They did a fantastic job on my little olds alero, I am very pleased!


— Facebook User Review

Positive: Professionalism, Punctuality, Quality, Value

I was out doing errands and had a notification that I had a flat tire. I tried putting air in and could hear the leak. Needless to say I was not happy. I stopped in and told the young lady behind the counter what all happened. They took care of me right away. They had to bring a tire in from another vendor. What service!! I was not in a good mood but she put me in a good mood along with having a new tire put on within 1 hour!! Thank you all for friendly fast service. I will be back!!


— Google User Review

Positive: Professionalism, Punctuality, Quality, Value

I had my 1969 Mustang undergo quite a few repairs at Northside! John was awesome. Highly reccomend them! Definitely going to be going back!


— Google User Review

Positive: Professionalism, Punctuality, Quality, Value

Definitely returning back! Did the work in a timely manner and only fix what needed to be fixed..


— Google User Review

I decided to take a different vehicle than i had planned to a different state at last minute. Northside was able to get the car in for a quick oil change and inspection. I will definitely go back again.


— Google User Review

Very polite and efficient. I stopped in on a Wednesday they were able to do my tires on Thursday and they did call me first thing in the morning when the tires came in very happy with their care. Will see you again. Again my thanks Kevin and all of the rest of the Gang Barbara


— Google User Review

Excellent thorough fast!! Very fast. In less than 24 hours my car was fixed. It is quite and perfect. Best service I have ever received at an auto repair shop. Thank you 😊


— Google User Review

Great service. Fast and thorough!


— Google User Review

The work was done exactly on schedule and the price was very reasonable. Thanks for your help in keeping my car running safely!


— Google User Review

Very friendly and helpful. I had to stop in on a rainy day to get new wipers. They helped immediately. Was a little shocked it was $75 for three wiper blade replacement. Yikes. But they helped me out.


— Google User Review

I had a really good experience at Northside Auto. I called them a few days ago and explained to them that I needed front brake pads installed, and they were working on my brakes within about 20 minutes. Most places would not have squeezed me in. Thank you so much guys, and I know you can’t always squeeze people in like that, but you did. I would recommend everyone that I know to go to Northside Auto if they’re having car issues.


— Google User Review

It was a pleasant experience. They were very thorough and professional.

I will be returning to Northside for all of my car care needs.


— Google User Review