Customer
Reviews & Stories

Leave Us a Review

We want to hear about your experience at Northside Auto.

Click on a logo below to leave us a review on your favorite site. This takes just a few minutes and we appreciate you taking the time to do this.


"I have never received bad service at any time. They are very efficient at what they do and always do a 24 pt survey so you know what they found. They are always upfront with their recommendations so I give thema five star rating."

W.R.

"Nice to have a shop that explains what needs to be repaired and what repairs can wait"

B.C.

"The staff at Northside were professional and very helpful. I had an after work car emergency and they got my vehicle in right away and got me into a loaner for the meantime. They also consulted me before doing anything and provided regular updates throughout the work."

S.R.

"I travel quite often and at times it's difficult to schedule routine anything including Routine Car Maintenance. I've been taking my Vehicles to Northside Auto for a few years now, generally I schedule appointments for 5:15 in the afternoon. Time is usually not on my side; however, I'm usually able to receive same day service. They've always provided courteous service in a timely fashion with extreme professionalism and for a fair Dollar amount. Thank you John and staff for being on my side. I wont say that I look forward to bringing my vehicle in for it's next maintenance trip, I will say that if the need occurs, I know I can trust Northside Auto to take care of the issue. Yep these guys are 5 Star in my book."

C.S.

"John and Team did a terrific job performing a tedious and tricky repair on our SUV. They kept us up to date with the progress of the job and we enjoyed the use of a free loaner vehicle since it was a lengthy repair. The total bill was far less than what I would have paid by going through the dealer. Thanks for a job well down. We'll be back for future vehicle repairs."

J.S.

"I've had nothing but good experiences with Northside Auto working on a few different cars, Sequoia, Odyssey, Prius...everything from brakes to steering rack, various stuff. They've been friendly, fast, and accurate, sticking to their estimates on time and materials. All good from me. Don't know if this is customary, but they've always had a loaner car for me, as well, which has been very helpful."

K.Z.

"I live in the Chicago area and pay taxes on a small farm in the Watertown area. I had an emergency repair job done at Northside. They bent over backwards and then did some somersaults to get the needed parts. The job was completed in 1/2 a day! I think I will save my future auto repairs for John and not for the folks back in Chicago. BUY LOCAL"

Happy Customer

"Thank you to John and Ian at Northside Auto for your professional and convenient service.
"I am the owner of a busy holistic medical office, and am never able to find the time to get my vehicles in for repairs, but thanks to Northside's convenient loaner cars or pick up and drop off service, I am easily able to get the repairs that are needed. I also appreciate that you are a one stop shop...I can get everything done in one spot!"

M.R.

"Hi John,
"I just wanted to let you know how happy my husband Rick and I were with the work you did on our Ford Explorer. I have had no recurring problems as I have often had in the past with other auto repair shops. We appreciated the free estimates on work we should anticipate getting done in the future. Thanks for letting us know about the tire sale and saving us some money. Rick also had you do some work on his company car. He was very satisfied with the outcome of his choice of the options you gave him. I also appreciated your loaning me a vehicle while mine was being repaired. I will confidently recommend you to anyone I know in need of your services."

K.B

"Dear Mr. Mason
"I would like to thank you for the wonderful service you have provided my company this past year. Most importantly I feel that I can trust you guys, when you notify me that something needs to be fixed it ACTUALLY needs to be fixed. Compared to just trying to sell me extra parts or service to get more work. Your employees from the front desk, to the guys in the shop have been a pleasure to work with and I look forward to taking my vehicles to Northside Auto in the future."

Lee M. Bely at Innovative Technical Consulting, LLC